Privacy Policy

Livello One (“we,” “us,” or “our”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website at https://livelloone.com/, use our online ordering or reservation services, or interact with us in any other way.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect various types of information to provide and improve our services to you.

• Information You Provide Directly to Us:
  • Contact Information: Name, email address, phone number, and postal address (for delivery or marketing purposes).
  • Reservation Information: Name, phone number, email address, number of guests, special requests, and preferred dining times.
  • Online Order Information: Name, billing and shipping address, phone number, email address, food preferences, and payment information (processed by third-party payment processors).
  • Feedback and Communication: Information you provide when you contact us with questions, comments, or feedback, or when you sign up for our newsletter or loyalty programs.
  • Dietary Preferences/Allergies: Information voluntarily provided to help us cater to your needs.
• Information We Collect Automatically:
  • Usage Data: When you visit our website, we may automatically collect information about your device and how you interact with our site, including your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and dates/times of access.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your browsing experience, analyze website traffic, remember your preferences, and for marketing purposes. You can manage your cookie preferences through your browser settings.
• Information from Third Parties:
  • We may receive information about you from third-party services we use for online ordering (e.g., Toast, UberEats), reservations (e.g., OpenTable), payment processing, and marketing. This information is governed by the privacy policies of those third parties.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Our Services:
  • Processing and fulfilling your online food orders and deliveries.
  • Managing your restaurant reservations.
  • Responding to your inquiries and requests.
  • Sending order and reservation confirmations, updates, and reminders.
• To Improve Your Experience:
  • Personalizing your experience on our website and at our restaurant.
  • Analyzing website usage to improve our website, menu, and services.
  • Gathering feedback to enhance customer satisfaction.
• For Communication and Marketing:
  • Sending you promotional offers, news, and updates about Livello One (if you have opted in).
  • Administering loyalty programs, contests, and promotions.
  • Notifying you about changes to our services or policies.
• For Internal Operations:
  • Detecting, preventing, and addressing technical issues and security incidents.
  • Conducting internal research and analysis.
  • Complying with legal obligations and enforcing our terms and conditions.

3. How We Share Your Information

We may share your personal information with third parties in the following circumstances:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as:
  • Online Ordering Platforms: (e.g., Toast, UberEats, DoorDash) for processing orders and deliveries.
  • Reservation Platforms: (e.g., OpenTable) for managing reservations.
  • Payment Processors: For securely handling payment transactions.
  • Website Hosting and Analytics Providers: (e.g., Google Analytics) for operating our website and understanding user behavior.
  • Marketing and Email Services: For sending promotional communications.
  • These service providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
• Business Transfers: In the event of a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Protection of Rights: We may disclose information when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of our customers or others.
• With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

4. Cookies and Tracking Technologies

Our website uses “cookies” and other similar technologies (like web beacons) to collect information. A cookie is a small data file stored on your device that helps us improve our website and your experience. We use cookies for:

• Essential Functionality: To make our website work correctly (e.g., keeping you logged in if applicable, remembering items in your cart).
• Analytics: To understand how visitors use our website, which pages are most popular, and to identify areas for improvement.
• Marketing & Advertising: To deliver relevant advertisements to you on other websites based on your browsing habits.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

5. Third-Party Links

Our website may contain links to third-party websites or services (e.g., OpenTable for reservations, social media platforms). This Privacy Policy applies only to Livello One’s website and services. We are not responsible for the privacy practices of other websites or services, and we encourage you to read their privacy policies.

6. Data Security

We implement reasonable technical, administrative, and physical security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Privacy Rights (US Customers)

Depending on your state of residence, you may have certain rights regarding your personal information:

• Access and Correction: You may have the right to request access to the personal information we hold about you and to request corrections to inaccurate or incomplete data.
• Deletion: You may have the right to request the deletion of your personal information, subject to certain exceptions (e.g., needing to retain data for legal or transactional purposes).
• Opt-Out of Marketing: You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or by contacting us directly. Please note that even if you opt out of marketing communications, we may still send you non-promotional messages related to your orders, reservations, or account.
• “Do Not Sell My Personal Information” (California Residents): If you are a California resident, you have the right under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), to opt out of the “sale” or “sharing” of your personal information. Livello One does not “sell” or “share” personal information as defined by the CCPA/CPRA. If you have any concerns or specific requests, please contact us.
• Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

To exercise any of these rights, please contact us using the information provided in the “Contact Us” section below. We may need to verify your identity before fulfilling your request.

8. Children’s Privacy

Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under 13, we will delete it in accordance with the Children’s Online Privacy Protection Act (COPPA). If you believe we might have any information from or about a child under 13, please contact us.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. We will post the updated policy on our website with a new “Effective Date.” We encourage you to review this policy periodically. Your continued use of our website or services after any changes indicates your acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at: